Milodina contact details


Société Milodina - 8 Allée des glaïeuls - 78300 Poissy registered in the trade and companies register at the CMA des Yvelines under number 823 772 272 RM 78 with a SIRET number 85300516300011 represented by Mrs. Richer as manager, duly authorized for the purposes present.

The company can be attached by email to or by clicking on the contact form accessible via the site's home page.

The GTC between the company Milodina below the "seller" or the "company" on the one hand, and the natural or legal person purchasing the company or services of the company, below, "the buyer ", Or" the customer "on the other hand, it was exposed and agreed:


The seller is publisher of jewelry products and services or Murano glass products exclusively for consumers, marketed through its website

The list and description of the goods and services offered by the Milodina company can be consulted on the above -mentioned site.

Article 1: Object and general provisions

These general conditions of sale determine the rights and obligations of the parties as part of the online sale of products offered by the seller.

These General Conditions of Sale (CGV) apply to all sales of products made through the website of the Milodina company which are an integral part of the contract between the buyer and the seller. The seller reserves the right to modify these at any time by the publication of a new version on its website. The CGV applicable then are those being in force on the date of payment (or the first payment in the event of multiple payments) of the order. These CGVs can be viewed on the company's website at the following address:

The company also ensures that their acceptance is clear and unreservedly by setting up a check box and a validation click. The Customer declares that they have read all these general conditions of sale, and if necessary the special conditions of sale linked to a product or service, and accept them without restriction or reserve. The Customer acknowledges that he has benefited from the necessary advice and information in order to ensure the adequacy of the offer to his needs. The Customer declares that he is able to contract legally under French laws or validly represent the natural or legal person for which he is committed. Unless proven otherwise, the information recorded by Milodina constitutes proof of all transactions.

Article 2: Price

The prices of products sold through the Milodina website are indicated in euros excluding taxes and precisely determined on the pages of product descriptions. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product ordering page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes on the invoice. Customs duties or other local taxes or import rights or state taxes are likely to be due in certain cases. These rights and sums do not fall under the seller's spring. They will be borne by the buyer and fall under his responsibility (declarations, payment to the competent authorities, etc.). The seller invites as such the buyer to inquire about these aspects with the corresponding local authorities. Milodina reserves the right to change its prices at any time for the future. The telecommunications costs necessary for access to the company's website are the responsibility of the customer. Also if necessary, delivery costs.

The prices indicated on the site are prices in euros

Article 3: Conclusion of the online contract

The customer must follow a series of steps specific to each product offered by the seller to be able to carry out his order. However, the stages described below are systematic:

➢Information on the essential characteristics of the product

➢Choice of product, if necessary of its options and indication of the essential data of the customer (identification, address, etc.)

➢Acceptance of these General Conditions of Sale

➢Verification of the elements of the command and if necessary, correction of the errors.

➢Monitoring of instructions for payment and payment of products.

➢Product delivery.

The Customer will then receive confirmation by email from the payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a PDF copy of these General Conditions of Sale for delivered products. This delivery will be at the address indicated by the customer. For the purposes of proper realization of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its truthful identification elements.

Article 4: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the buyer on the website of the Milodina company. The Customer attests to have received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The seller undertakes to honor the order of the customer within the limits of the stocks of products available only. Otherwise, the seller informs the customer. This contractual information is presented in detail and in French. In accordance with French law, they are subject to a summary and confirmation when the order is validated. The validity duration of the product supply as well as their prices is specified on the website of the Milodina company, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products or services. Unless special conditions, the rights granted for these are only in the natural person signatory to the order (or the person holder of the communicated email address). In accordance with the legal provisions in terms of compliance and hidden defects, the seller reimburses or exchanges defective products or not corresponding to the order.

Characteristics of the products offered:

The products offered appear on the site Each product is accompanied by a description and photographs. The photographs are chosen to be as faithful as possible, but cannot ensure perfect similarity with the product offered.

Each product is carefully manufactured using craft techniques. For this reason, certain details (dimensions, thickness, glass bath, etc ...) may vary.

The refund can be requested as follows: fill out and return the reimbursement/withdrawal form. Only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. The products of the products are to be made complete with accessories and instructions. They must if possible be accompanied by a copy of the proof of purchase.

Article 5: Information relating to the processing of disputes and the use of the consumption mediator

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility of seizing the consumption mediator for free of charge, namely the professional, namely the association of European mediators (AME CONSO), within one year from the complaint written addressed to the professional.

The referral to the consumption mediator will have to be carried out:

- either by completing the form provided for this purpose on the website of the AME CONSO:

- either by mail addressed to the AME CONSO, 11 place Dauphine - 75001 Paris.

The customer is informed of the implementation of an online platform for alternative disputes of disputes which provides an amicable method to resolve any dispute linked to or from sales contracts and online services. Consequently, if you are a European customer, you can use this platform for the resolution of any dispute from an online contract that you have concluded with Milodina. The platform is available on the following link (

Article 6: Delivery terms

The products are delivered to the delivery address which was indicated when ordering and the time indicated. When the Customer orders several products at the same time, they may have different delivery times routed according to the following terms: Stock products will be shipped between 3 and 6 days after receipt of the payment. Products on order will be shipped according to the deadline announced on the site. In the event of late delivery, the Customer has the possibility of resolving the contract under the conditions and terms defined in article L 138-2 of the Consumer Code. The seller then reimburses the product and the costs "go" under the conditions of article L 138-3 of the consumer code. The seller provides a telephone contact point (cost of a local communication from a fixed position) indicated in the order confirmation email in order to ensure the follow -up of the order. The seller recalls that when the customer takes possession of products physically, the risks of loss or damage to the products are transferred to him. The Customer is advised to notify the delivered product reserves on the delivery slip.

Article 7: Availability and presentation

Orders will be processed within the limit of our available stocks or subject to stocks available from our suppliers. In the event of unavailability for a period of more than 30 working days of an article announced Stock, you will be immediately warned of the predictable delivery deadlines and the order of this item may be canceled on request. The Customer can then request a credit for the amount of the item or his refund.

Article 8: Payment

Payment is due immediately to order, including for pre -order products. The customer can make the payment by PayPal or payment card, either via their PayPal account, or via a secure payment by bank card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is made by our payment service provider. The information transmitted is encrypted in the rules of the art and cannot be read during transport on the network by using HTTPS and TLS protocols preventing that the information exchanged can be intercepted in clear by a third party during the transaction. Once the payment is launched by the customer, the transaction is immediately debited after verifying the information. In accordance with article L. 132-2 of the monetary and financial code, the commitment to pay by card is irrevocable. By communicating his bank information during the sale, the Customer authorizes the seller to debit his card of the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debit and that he is legally entitled to use it. In the event of an error, or impossible to debit the card, the sale is immediately resolved as of right and the order canceled.


Article 9: Contracting period

In accordance with article L. 121-20 of the consumer code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except , if necessary, return costs ”. "The deadline mentioned in the preceding paragraph shorts from receipt for goods or acceptance of the offer for services." The right of withdrawal can be exercised by contacting Milodina as follows: by filling out the reimbursement/withdrawal form. In the event of the exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. They must if possible be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you will find below the refund/withdrawal form to be sent to the following address:


8 Allée des glaïeuls - 78300 Poissy


Article 10: Guarantees

In accordance with the law, the seller assumes two guarantees: compliance and relating to the hidden defects of the products. The seller reimburses the buyer or exchange apparently defective products or not corresponding to the order placed. The refund request must be made as follows: complete and return the reimbursement/withdrawal form. Only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. The products of the products are to be made complete with accessories and instructions. They must if possible be accompanied by a copy of the proof of purchase.

The seller recalls that the consumer:

- has a period of 2 years from the issuance of the property to act with the seller.

- that he can choose between the replacement and repair of the property subject to the conditions provided for in the apparently defective or corresponding article.

- that it is exempt from providing proof of the existence of the lack of conformity of the property during the 24 months following the delivery of the property.

- that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction in the sale price (Provisions of articles 1644 of the Civil Code).


Article 11: Complaints

If necessary, the buyer can submit any complaint by contacting the company by mail to this address:



8 Allée des glaïeuls - 78300 Poissy

or by the contact form.


Article 12: Intellectual property rights

Brands, field names, products, software, images, videos, texts or more generally any information object of intellectual property rights are and remain the exclusive property of the seller. No sale of intellectual property rights is carried out through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.


Article 13: force majeure

The execution of the seller's obligations at the end of these presents is suspended in the event of

occurrence of a case of force majeure which would prevent its execution. Seller

will advise the customer from the occurrence of such an event as soon as possible.


Article 14: nullity and modification of the contract

If one of the stipulations of this contract was canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement from the parties.


Article 15: Protection of personal data

The customer who does not wish to be the subject of commercial prospecting by telephone can register for free on a list of opposition to canvassing.

In accordance with the Data Protection Act of January 6, 1978, you have the rights of questioning, access, modification, opposition and rectification on personal data concerning you. By joining these general conditions of sale, you agree that we collections and use this data for the realization of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by Milodina and its partners. You can unsubscribe at any time. You just have to click on the link present at the end of our emails or to contact us by letter RAR. We carry out at all of our site a follow -up of attendance.

For this, we use tools such as Prestastat.


Article 16: Applicable law

All the clauses appearing in these general conditions of sale, as well as all the purchase and sales operations referred to in it, will be subject to French law.

Our general conditions of sale have been developed from a free and free model that can be downloaded from the site

Update 17/10/2021